Refund & Cancellation Policy

📋 1. Overview

This Refund & Cancellation Policy applies to all premium subscription purchases made through the AssamPrep mobile application. We strive to ensure your satisfaction with our services. If you are not satisfied, you may be eligible for a refund as outlined below.

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All amounts mentioned are in Indian Rupees (INR). Refunds will be processed to the original payment method used during purchase.

💳 2. Premium Subscription Plans

AssamPrep offers the following premium subscription plans:

Monthly Plan: Access to all premium content for 30 days
Quarterly Plan: Access to all premium content for 90 days
Annual Plan: Access to all premium content for 365 days

All plans provide access to premium mock tests, PYQ papers, advanced analytics, premium study notes, and an ad-free experience.

✅ 3. Eligible for Refund

You are eligible for a full refund if:

You request a refund within 7 days of purchase
You have not accessed any premium content (tests, notes, or PYQ papers)
There is a technical issue on our end that prevents you from using premium features, and we are unable to resolve it within 48 hours
You were charged incorrectly (duplicate charge, wrong amount)

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Pro-rated refund: If you request a refund within 7 days of purchase and have used premium content minimally (fewer than 3 premium tests/notes accessed), you may be eligible for a pro-rated refund at our discretion.

🚫 4. Not Eligible for Refund

Refunds will not be provided in the following cases:

Request made after 7 days from the date of purchase
You have extensively used premium features (accessed more than 3 premium tests/notes)
Dissatisfaction with exam results or scores achieved using the platform
Account suspension or termination due to violation of Terms of Service
Change of mind after actively using premium content
Issues caused by your device, network, or third-party software

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Google Play / App Store purchases: If you purchased a subscription through Google Play or the Apple App Store, refund requests must be made through the respective platform's refund process, as we do not directly control payments processed through those channels.

📝 5. How to Request a Refund

Follow these steps to request a refund:

Open the AssamPrep app and go to Profile → Support → Contact Us
Send an email to support@assamprep.com with the subject line "Refund Request"
Include the following details: registered email, purchase date, transaction ID, and reason for refund
Our team will review your request and respond within 3–5 business days
If approved, the refund will be processed within 7–10 business days to your original payment method

🔄 6. Cancellation Policy

You may cancel your premium subscription at any time:

Go to Profile → Premium → Manage Subscription in the app
Click "Cancel Subscription"
Your premium access will continue until the end of your current billing period
After cancellation, your account will revert to the free plan
Your test history, scores, and profile data will not be deleted upon cancellation

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Note: Cancellation does not automatically trigger a refund. If you wish to request a refund along with cancellation, please follow the refund process described above.

🎁 7. Free Trial

If AssamPrep offers a free trial for premium features:

The free trial period will be clearly stated before activation
No charges will be made during the trial period
You can cancel the trial at any time before it ends to avoid being charged
If not cancelled before the trial ends, your subscription will automatically convert to a paid plan

🔄 8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with a revised effective date. The updated policy will apply to all future purchases.

We recommend reviewing this policy before making any purchase.

📧 9. Contact Us

For refund requests or questions about this policy, contact us at:

Email: support@assamprep.com
App: Profile → Support → Contact Us
Response Time: Within 3–5 business days